BOOKING TERMS & CONDITIONS
Bookings made more than 8 weeks before arrival, a non-refundable deposit of 50% (deducted from the booking fee) is required on booking, with the remaining 50% due 6 weeks before arrival.
We will also require a £350 refundable cautionary damage deposit at this time. Any deductions made from this will be after agreement and consultation with the individual who made the booking. This will be refunded no later than 7 days after your rental has expired.
All breakages and damages must be paid for.
We also take a £100 refundable cleaning fee. This is to ask that the house is left in a reasonable way when leaving the property after your stay.
Any cancellation made by the client for whatever reason must be confirmed by email.
In order for a full refund we require a 10 week cancellation period.
Bookings cancelled after this date will receive 50% of the total rental amount.
Bookings less than 8 weeks before the commencement of your holiday, a non-refundable deposit of 50% (deducted from the booking fee) is required and the reminder with be invoiced upon confirmation of the booking. The remainder (50%) is required to be paid within 7 days of the invoiced date.
If you do not pay any payment due in relation to your booking by the appropriate date we are entitled to assume that you want to cancel your booking. In this case, your booking will be cancelled immediately and any monies received retained.
The price for Bell Lodge includes all charges for water, electricity and gas.
(a) Your contract with us to rent Bell Lodge will begin when we send to you a booking confirmation email. Your contract with us will be on the terms set out in these terms and conditions.
(b) The confirmation email will set out the dates of your booking, the total amount payable for your booking and the dates on which payments are due.
(c) You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of booking.
Visitor standards and behaviour
(a) You will be provided with a welcome pack at Bell Lodge that contains important information about your stay with. Please ensure that you and your party read the welcome pack carefully on arrival.
(b) You must only use Bell Lodge for the purposes of your holiday. You must not use the farmhouse for any other purpose, including for any business purposes.
(c) You must keep Bell Lodge and its contents clean and tidy and leave them in the same condition as when you arrived.
(d) You must not use Bell Lodge, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. We would also ask you to be respectful to our neighbours and not to cause any nuisance or annoyance during your stay.
(e) Smoking is not permitted in any part of Bell Lodge
(f) You must keep noise levels with the law of the local area.
Bell Lodge sleeps 12 people. Clients must notify the owners of Bell Lodge of any additional guests prior to booking. This may not always be possible.
You must not bring additional camp beds to the Lodge or allow tents, caravans or 'campervans' at Bell Lodge.
Damage to the Bell Lodge or its contents
(a) If you discover that anything is missing or damaged on arrival at Bell Lodge you must notify us immediately by email. If you do not notify us we will assume that you caused the relevant damage or loss.
(b) You will be responsible for the cost of any damage you or your party cause to the farmhouse or its contents. We will not charge for the odd broken plate or glass but please let us know so we can replace it.
If you have a problem or complaint
We take care to ensure that Bell Lodge is of a high standard. However, if you have any problems with, please contact us immediately and give us the opportunity to resolve it.
Our rights of access
(a) We or our contractors may need to access Bell Lodge the if there is an unforeseen problem or to perform certain routine checks. If this happens, we will do our best to let you know in advance of the date and time that we will need access.
(b) If your stay with us lasts more than seven days, we or our contractors will need to access The Lodge in order to clean and to change the linen.
(c) If we do need to access the farmhouse for any reason we will always try to access the farmhouse at reasonably convenient times (other than in the event of an emergency).
Check in and departure
(a) Your check-in and departure times will be set out in your confirmation email. Normally, check-in is available from 4pm on the first day of your stay and departure is required before 11am on the last day of your stay.
These terms and conditions are governed by English law. You and we both agree to submit to the exclusive jurisdiction of the English courts.
We recommend that our guests have relevant travel insurance in place.
If you want to cancel your booking:
If you wish to cancel a confirmed booking you must let us know by email. Your booking will be cancelled with effect from the day we receive your email notification.
If you want to change your booking
(a) If you want to change your booking you must let us know by email as soon as possible.
(b) Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes. Please note that it is not possible for us to change bookings less than two months before the start date.
(c) If we do change your booking, you must also pay us any additional rental costs due as a result of the change – we will confirm the amount of any additional rental costs due at the time we change your booking.
If we need to change or cancel your booking:
(a) We do not expect to have to make changes to your booking, however, sometimes problems happen and bookings have to be changed or cancelled. We will only change or cancel your booking if necessary to perform or complete essential remedial or refurbishment works or for other reasons unforeseen at the time you made your booking which are beyond our reasonable control.
(b) If we do need to cancel your booking, we refund you the total amount you have paid us for the booking and no further charges will be payable. We will not, however, be responsible for any other losses you may suffer.
If we do need to change or cancel your booking, we will do our best to offer you a suitable alternative booking. If we are not able to offer you a suitable alternative, or if you do not accept the alternative we offer, we will refund you the total amount you have paid us for the booking.
We cannot be held responsible for the following and no refund will be due:
strike, lock-out or labour dispute
acts of terrorism, war, riot or civil commotion
keeping to any law or governmental order, rule, regulation or direction, including advice from the foreign office to avoid or leave a country
accident or breakdown on route
insolvency or bankruptcy
fire, flood, snow or storm